Return Policy

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At Broken Locket Embroidery (BLE), we take great pride in creating personalized and handcrafted items with care and attention to detail. To ensure clarity and satisfaction, please review our return policy below:

 

Personalized Items

 

Items customized with names, monograms, dates, or other personalized details are non-refundable and not eligible for return or exchange.

We encourage customers to double-check all customization details before placing an order to avoid errors.

 

Non-Personalized Items

 

Returns for non-personalized items are evaluated on a case-by-case basis at the sole discretion of BLE.

If approved, returns will be issued as store credit only, excluding shipping charges.

 

Return Eligibility

 

To be eligible for a return, items must be unused, in their original condition, and returned within 14 days of receipt.

Any items showing signs of wear or damage are not eligible for return.

 

Defective or Incorrect Items

 

If you receive an item that is defective or incorrect due to an error on our part, please contact us within 7 days of receipt with photographs of the issue. We will work with you to resolve the problem promptly.

 

How to Request a Return

 

To initiate a return, please email us at [insert email] with your order number and a description of the issue. BLE will determine return eligibility and provide further instructions if applicable.

 

Final Sale Items

 

Sale items, seasonal products, and gift cards are considered final sale and are not eligible for return or exchange.

 

Thank you for choosing Broken Locket Embroidery. We value your business and look forward to creating something special for you!

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